Sales Associate / Membership Educator

Orangetheory Fitness 10139; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A fitness studio in Toronto is seeking a Sales Associate to focus on growing studio membership and representing the brand with energy and professionalism. The role involves welcoming members, presenting membership options, selling packages, and collaborating with fitness coaches. Strong customer service skills are essential, along with the ability to build relationships in the community. Join a vibrant team, and help maintain a welcoming environment while contributing to sales goals.

Qualifications

• Experience in customer service or sales is preferred.
• Strong communication skills to engage with members and prospects.
• Ability to maintain an organized and clean studio environment.

Responsibilities

• Welcome members and prospects with enthusiasm.
• Present the Orangetheory Fitness concept to interested people.
• Sell studio memberships and follow up with leads.
• Collaborate with trainers to guide new members.
• Build relationships through excellent service.

Skills

Customer service

Sales

Community engagement

Job description

Overview

A Sales Associate at Orangetheory Fitness focuses on growing studio membership and representing the brand with energy and professionalism. You’re often the first face members and prospects see, combining customer service with sales and community engagement.

Responsibilities

1. Greeting & Front-Desk Engagement
   • Welcome everyone who enters the studio with enthusiasm, energy, and knowledge about Orangetheory Fitness.
   • Maintain the front desk area, answer phones, and interact with members and guests.
2. Membership Presentations & Tours
   • Present the Orangetheory Fitness concept to interested people; often called intros.
   • Give studio tours and highlight key features of the workout and facilities.
3. Sales & Follow-Up
   • Sell studio memberships and package offers to prospective clients.
   • Follow up with leads from calls, walk-ins, campaigns, events, and digital inquiries.
   • Maintain accurate records in sales systems and track your performance toward sales goals/KPIs.
4. Collaboration with Coaches
   • Work hand-in-hand with trainers to guide prospects through their first class or introductory workout.
5. Customer Service & Studio Support
   • Build strong relationships with current and prospective members through excellent service.
   • Support marketing and outreach events to engage the local community.
   • Help ensure the studio is organized, clean, and presentable.

Performance & Expectations

• Sales Associates are typically expected to meet or exceed sales goals (individual and studio targets).
• Some roles may involve tracking and reporting sales metrics as part of studio performance standards.