Sales and Customer Solutions Representative

Spectrum; Canada; On-site; Full time

Job summary

A leading telecommunications company is seeking a Sales and Customer Solutions Representative in Canada. The role involves retaining customers, upselling services, and enhancing customer satisfaction. Required qualifications include a high school diploma and 6+ months of customer service experience. Competitive pay starts at $18/hour with potential earnings exceeding $70,000 annually, complemented by comprehensive benefits.

Benefits

Competitive pay

Free and discounted services

Comprehensive pay and benefits package

Qualifications

• 6+ months of customer service or phone sales experience to enhance customer satisfaction and retention.
• Ability to handle customer inquiries effectively.

Responsibilities

• Retain valued customers and upsell services.
• Support customer experience while maintaining professionalism.
• Meet call handling metrics and address inquiries.

Skills

Strong English communication skills

Flexibility for variable hours

Adaptability and problem-solving

Knowledge of cable communications products

Education

High school diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment‑based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top‑tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

What our Sales and Customer Solutions Representatives Enjoy Most About the Role

• Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
• Meeting or exceeding customer solutions activity goals using effective telephone‑based techniques to retain customers.
• Responding promptly and efficiently to inbound calls, meeting call handling metrics and addressing billing inquiries, pricing and service complaints.
• Mastering order processing within the billing system for retained accounts, new sales and account lookups.
• Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re‑sell to customers.

Working Conditions

• Normal office environment.

Required Qualifications

Education

• High school diploma or equivalent

Experience

• 6+ months of customer service or phone sales experience to enhance customer satisfaction and retention

Skills & Abilities

• Strong English communication skills
• Flexibility for variable hours, including weekends and holidays
• Adaptability and problem‑solving in dynamic environments
• Knowledge of cable communications products: TV, internet, and telephone

Preferred Qualifications

• 2+ years of call center experience

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well‑being, and delivers real value at every stage of life.

Get to Know Us

Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.

Watch this video to learn more.

Who You Are Matters Here

We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

EOE, including disability/vets.