Specialized IT Consultant Junior

Maarut Inc; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A healthcare solutions provider in Toronto is seeking an experienced professional to lead ticket support for health service providers and coordinate governance structures. The ideal candidate will have a strong background in the public sector, particularly in healthcare, with proven experience in managing change and technical projects. Proficiency in Microsoft Dynamics GP and other tools is essential. This role demands excellent interpersonal, analytical, and communication skills, with a focus on customer service and collaboration.

Qualifications

• 2+ years working in Public Sector in Health Care.
• Knowledge of personal health information protection legislative requirements.
• Experience managing change in IT infrastructure projects.

Responsibilities

• Lead and monitor ticket support for health service providers.
• Manage governance structures and facilitate working group sessions.
• Create and manage communications through approval processes.
• Provide business needs analysis and documentation.

Skills

Experience with Microsoft Dynamics GP

Experience coordinating Service Desk activities

Proven track record for building working relationships

Strong analytical and problem-solving skills

Tools

MS Projects

MS Teams

MS Power Point

MS Excel

MS Visio

Job description

Job Description

Deliverables

• Lead, coordinate and monitor ticket support for health service providers provisioned on to LTCCASB/CCIM hosted MIS and HRIS, and escalate as required.
• Monitor ongoing requests for service (e.g., onboarding, mergers), coordinate resources to meet requests and communicate expectations to health service provider clients.
• Manage the overall secretariat of LTCCASB/CCIM governance structures including meeting preparation, follow up on action items, and circulating detailed minutes. Facilitate working group sessions both internally and externally as required.
• Create, manage, and publish communications through the approval process.
• Work with senior management to prepare for executive briefings and respond to requests for information. Provide/prepare stakeholder communication documents, executive level presentations, reports, and briefing materials.
• Provide business needs analysis and create business and system requirements documentation, including functional and non-functional requirements, use cases, and data and process flow diagrams.
• Follow industry best practices, processes, and policies that are required to maintain and support privacy and security requirements.

Requirements

Experience and Skill Set Requirements

Must Haves

• Experience with Microsoft Dynamics GP, BSSI HFM and Logibec Quadrant Workforce Solutions.
• Experience with coordinating Service Desk operational activities and technical projects that involve Personal Information Protection and Electronic Documents Act (PIPEDA).

Skill Set Requirements

Public Sector Experience

• 2+ years working in Public Sector in Health Care.
• Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information (PHI).

Management and Communication Skills

• Proven track record for building strong working relationships.
• Strong interpersonal, and verbal and written communication skills.
• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively.
• Excellent analytical, problem-solving, and decision‑making skills.
• Ability to apply strong listening skills to facilitate issue resolution.
• A motivated, flexible, creative team player with perseverance, excellent multi‑tasking abilities and a proven track record for meeting strict deadlines.

Technical Skills

• Experience with Microsoft Dynamics GP, BSSI HFM and Logibec Quadrant Workforce Solutions.
• Experience with the following technologies: MS Projects, MS Teams, MS Power Point, MS Excel, MS Visio.
• AODA compliance.
• OTR.
• Knowledge of ITIL and service management industry best practices including execution of change management and incident management processes.
• Experience with coordinating Service Desk operational activities and technical projects that involve Personal Information Protection and Electronic Documents Act (PIPEDA).

General Skills and Experience

• Demonstrated knowledge of IT project management standards, tools, techniques, and methodologies, including the Project Management Institute (PMI) Project Management Body of Knowledge (PMBoK).
• Experience managing change, including documenting change requests, change implementation plans, SDLC, resource schedules and back‑out plans for IT infrastructure projects.
• Experience tracking and reporting on status for multiple stakeholder groups including clients.