Route Operations Leader — Customer Service & Training

Canadian-Linen-; Kamloops; On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Job stability

Competitive pay rate

Great benefits and employee assistance

Ongoing training and mentoring

Collaborative work environment

Promotes from within

Job summary

Canadian Linen and Uniform Services Company is seeking an experienced Route Supervisor/Customer Service Manager to oversee daily driver supervision on assigned routes and improve route productivity. The role emphasizes leadership, safety, and customer issue resolution.

The ideal candidate has 2+ years in related roles and at least 2+ years of management experience, with strong Microsoft Office skills and a valid driver’s license. On-site position with competitive pay and benefits.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Valid driver's license with clean driving record.
• 2+ years in Customer Service, Account Management, Delivery Driving and/or Sales.
• 2+ years of management experience including training and development.
• Working knowledge of Microsoft Office (Outlook, Word and Excel).
• Ability to lift up to 50 lbs regularly.

Responsibilities

• Direct, supervise and manage drivers and assigned routes.
• Develop strategies to optimize route productivity.
• Train new employees in use of equipment, safety and driving hazards.
• Provide employee supervision and problem solving.
• Ride with drivers to detect errors in driving the vehicle or servicing accounts.
• Direct research into causes of customer complaints.
• Assist in researching, analyzing, designing and implementing routes.
• Design and implement safety policies and procedures.
• Maintain employee and customer retention rate through active communication and problem-solving efforts.
• Create presentations and other management-level reports.
• Performs other duties as assigned or requested.

Skills

Route supervision

Customer service

Team management

Training

Problem solving

Communication

Education

Bachelor's degree or equivalent experience

Tools

Outlook

Word

Excel

Microsoft Office

Job description

Canadian Linen and Uniform Services Company is seeking an experienced Route Supervisor/Customer Service Manager to oversee daily driver supervision on assigned routes and improve route productivity. The role emphasizes leadership, safety, and customer issue resolution.

The ideal candidate has 2+ years in related roles and at least 2+ years of management experience, with strong Microsoft Office skills and a valid driver’s license. On-site position with competitive pay and benefits.