Route Sales Rep (Customer Service representative)

Canadian Linen; Edmonton; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay + commission

Great benefits and employee assistance

Retirement Savings Plan

Ongoing training and mentoring

Career growth opportunities

Job summary

Canadian Linen is seeking a Customer Service Representative to manage delivery routes, support sales, and ensure high-quality service for clients. The role blends physical work, driving, and client interaction to maintain service excellence.

The position requires a High School Diploma, a valid driver’s license, and the ability to lift heavy items. Expect a 4‑day work week with 10‑hour shifts and no overnight travel.

Qualifications

• Must have a High School Diploma.
• Valid driver’s license with clean driving record.
• Experience in customer service, sales, and delivery services.
• Ability to lift 25 lbs (up to 50+ lbs) and perform physical tasks.

Responsibilities

• Navigate delivery routes for timely, safe deliveries.
• Deliver and pickup uniforms, linens, towels, mats, and other rental items.
• Secure electronic signatures and collect payments.
• Communicate with customers and manager to identify cross‑selling opportunities.
• Unload and organize soiled goods on return and reconcile delivery data.

Skills

Customer-focused

Strong communication

Punctual attendance

Heavy lifting

Valid driver’s license

Sales orientation

Education

High School Diploma

Job description

WHY CHOOSE US?

• Job stability: Canadian Linen has been employing people for 100 years
• Competitive pay rate + commission
• Great benefits and employee assistance program
• Retirement Savings Plan
• Ongoing training and mentoring
• Great teammates and collaborative work environment
• Career growth opportunities

THE ROLE

If you thrive on a dynamic blend of physical work, driving, exemplary customer service, and sales, then this role is tailor‑made for you! Canadian Linen seeks a driven Customer Service Representative to take charge of delivering exceptional service and managing accounts for our valued clients.

What you'll do:

As a Customer Service Representative, you'll embark on a multifaceted journey involving physical work, driving, delivery, and a seamless blend of customer service and sales.

Delivery Route Operations and Safety Procedures

• Navigate assigned delivery routes, ensuring timely and safe deliveries within an established customer base.
• Conduct thorough inspections and maintenance of company delivery vehicle and equipment, promptly reporting any issues.
• Load delivery vehicle meticulously, anticipating and addressing product shortfalls before departure.
• Employ safe lifting techniques, prioritizing the secure movement of goods.
• Drive truck safely to designated customer locations, executing deliveries efficiently.

Product Delivery and Pickup

• Deliver and retrieve uniforms, linens, towels, mats, cleaning products, and other rental items.
• Confirm accurate delivery quantities for each customer, reviewing inventories and storage areas during each visit.
• Collect soiled goods and organize them securely in the vehicle.

Customer Service and Sales

• Secure electronic signatures for invoices and collect necessary payments.
• Foster consistent communication with key customer contacts, building rapport and adding value during each delivery.
• Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely.
• Consult with customers on additional product options, involving the manager for complex opportunities.
• Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross‑selling new products.

Post-Delivery Procedures, Reporting, and Professional Standards

• Unload and organize soiled goods upon return to the branch, ensuring a neat and orderly vehicle.
• Report any vehicle accidents, mechanical issues, or malfunctions promptly.
• Maintain the vehicle in a tidy manner and reconcile all delivery data accurately during the route settlement process.
• Demonstrate and develop competencies aligned with the role.
• Uphold company values of integrity, respect, responsibility, and trust steadfastly.

We are looking for individuals who have:

• A High School Diploma.
• A valid driver's license with a clean driving record (Driver's Abstract required).
• Experience in physically demanding roles with heavy lifting.
• Proven experience in customer service, sales, and delivery services.
• A track record of punctual work attendance.
• Customer-focused and detail-oriented attributes.
• Excellent communication and interpersonal skills.
• Lifting ability of 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs. This position requires bending, squatting, climbing, and reaching.

Schedule & Travel Requirements

4-day work week

10-hour shifts, 7:00 a.m. to 5:30 p.m.

Travel required: no overnights away from home.