Customer Service Manager

Canadian-Linen-; Kamloops; On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Job stability

Competitive pay rate

Great benefits and employee assistance

Ongoing training and mentoring

Collaborative work environment

Promotes from within

Job summary

Canadian Linen and Uniform Services Company is seeking an experienced Route Supervisor/Customer Service Manager to oversee daily driver supervision on assigned routes and improve route productivity. The role emphasizes leadership, safety, and customer issue resolution.

The ideal candidate has 2+ years in related roles and at least 2+ years of management experience, with strong Microsoft Office skills and a valid driver’s license. On-site position with competitive pay and benefits.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Valid driver's license with clean driving record.
• 2+ years in Customer Service, Account Management, Delivery Driving and/or Sales.
• 2+ years of management experience including training and development.
• Working knowledge of Microsoft Office (Outlook, Word and Excel).
• Ability to lift up to 50 lbs regularly.

Responsibilities

• Direct, supervise and manage drivers and assigned routes.
• Develop strategies to optimize route productivity.
• Train new employees in use of equipment, safety and driving hazards.
• Provide employee supervision and problem solving.
• Ride with drivers to detect errors in driving the vehicle or servicing accounts.
• Direct research into causes of customer complaints.
• Assist in researching, analyzing, designing and implementing routes.
• Design and implement safety policies and procedures.
• Maintain employee and customer retention rate through active communication and problem-solving efforts.
• Create presentations and other management-level reports.
• Performs other duties as assigned or requested.

Skills

Route supervision

Customer service

Team management

Training

Problem solving

Communication

Education

Bachelor's degree or equivalent experience

Tools

Outlook

Word

Excel

Microsoft Office

Job description

Career opportunity

Canadian Linen and Uniform Services Company is looking for an experienced Route Supervisor/Customer Service Manager who will be responsible for the overall daily supervision of driver’s on assigned routes.
The ideal candidate will need to have prior experience in route supervision in a fast-paced environment.

What you’ll do:

• Direct, supervise and manage drivers and assigned routes;
• Develop strategies to optimize route productivity;
• Train new employees in use of equipment, safety and driving hazards;
• Provide employee supervision and problem solving;
• Ride with drivers to detect errors in driving the vehicle or servicing accounts;
• Direct research into causes of customer complaints;
• Assist in researching, analyzing, designing and implementing routes;
• Design and implement safety policies and procedures;
• Maintain employee and customer retention rate through active communication and problem-solving efforts;
• Create presentations and other management-level reports;
• Performs other duties as assigned or requested.

We are looking for individuals who are:

• Bachelor's degree is preferred but equivalent experience will be considered;
• Valid driver's license with clean driving record (we require a Driver’s abstract);
• 2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience;
• 2+ years of management experience (including training and development);
• Working knowledge of Microsoft Office (Outlook, Word and Excel);
• Ability to meet the physical requirements of the position (including the ability to lift up to 50 lbs. on a regular basis;
• Customer-focused and detailed oriented;
• Excellent communication and interpersonal skills;
• Excellent time management and problem-solving skills.

What’s in it for you:

• Job stability: Canadian Linen has been employing people for over 100 years in Canada
• Competitive pay rate
• Great benefits and employee assistance program
• Ongoing training and mentoring
• Great teammates and collaborative work environment
• Consistently growing company that promotes from within

Compensation

The salary rate that Canadian Linen and Uniform Service reasonably expects to pay for this position ranges from $65,000-$70,000 depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission.