Route Service Supervisor — Lead a Customer-Focused Team

UniFirst Corporation; Canada; Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

RRSP with company match

Profit sharing

Health and life insurance

Paid time off

Employee discounts

Tuition reimbursement

Job summary

UniFirst Corporation is seeking a Route Service Supervisor in Canada to lead and support a team of Route Service Representatives. You’ll cover routes during absences, respond to service requests, and negotiate renewals with a focus on customer loyalty.

This entry-level supervisor role emphasizes leadership development, teamwork, and hands-on collaboration with management to deliver best-in-class service and programs.

Qualifications

• Driver's license in good standing and reliable transportation.
• High school diploma or CAEC required.
• Strong customer service and teamwork skills.
• Hands-on leadership with a coaching approach.
• Experience in route sales, delivery, or leadership preferred.
• Comfort with learning new technologies to improve operations.

Responsibilities

• Provide route coverage during absences and support the team.
• Respond to customer service requests promptly and professionally.
• Negotiate contract renewals with customers.
• Build and maintain strong customer and teammate relationships.
• Collaborate with leadership to deliver service and programs.
• Support training and development of Route Service Representatives.

Skills

Driver's license & safe driving

Customer service

Leadership mindset

Team development & coaching

Relevant experience

Tech-savvy

Physical stamina

Education

High school diploma or CAEC

Job description

UniFirst Corporation is seeking a Route Service Supervisor in Canada to lead and support a team of Route Service Representatives. You’ll cover routes during absences, respond to service requests, and negotiate renewals with a focus on customer loyalty.

This entry-level supervisor role emphasizes leadership development, teamwork, and hands-on collaboration with management to deliver best-in-class service and programs.