Route Sales Rep (Customer Service Representative)

Canadian-Linen-; Kamloops; On-site; CAD 33,000 - 42,000; Full time

Benefits offered by this job

Job stability

Commission-based pay

Benefits

Job summary

Canadian Linen and Uniform Service in Kamloops, BC, is seeking a Customer Service Representative to blend delivery, driving, and sales while delivering exceptional service to our clients. You will manage delivery routes, handle product pickups/returns, secure signatures, and identify opportunities to cross-sell while maintaining safety and quality standards.

Travel 2 days per week. The role requires a high school diploma, a valid driver’s license, and a customer-focused mindset with strong

Qualifications

• Requires a track record in customer service, sales and delivery roles.
• Valid driver’s license and clean driving record required.
• Experience with physically demanding work and lifting as needed.

Responsibilities

• Manage assigned delivery routes and ensure timely, safe deliveries.
• Deliver and retrieve uniforms, linens and rental items, verify quantities and inventories.
• Secure electronic signatures, collect payments, and build rapport with customers.
• Unload returns, report vehicle issues, and maintain clean, organized delivery vehicles.

Skills

Customer service experience

Sales experience

Delivery experience

Driver's license

Education

High School Diploma

Job description

WHY CHOOSE US?

• Job stability: Canadian Linen has been employing people for 100 years
• Competitive pay rate + commission
• Great benefits and employee assistance program
• Retirement Savings Plan
• Ongoing training and mentoring
• Great teammates and collaborative work environment
• Career growth opportunities

THE ROLE

If you thrive on a dynamic blend of physical work, driving, exemplary customer service, and sales, then this role is tailor-made for you! Canadian Linen seeks a driven Customer Service Representative to take charge of delivering exceptional service and managing accounts for our valued clients.

What you’ll do:

As a Customer Service Representative, you'll embark on a multifaceted journey involving physical work, driving, delivery, and a seamless blend of customer service and sales.

Delivery Route Operations and Safety Procedures

• Navigate assigned delivery routes, ensuring timely and safe deliveries within an established customer base.
• Conduct thorough inspections and maintenance of company delivery vehicle and equipment, promptly reporting any issues.
• Load delivery vehicle meticulously, anticipating and addressing product shortfalls before departure.
• Employ safe lifting techniques, prioritizing the secure movement of goods.
• Drive truck safely to designated customer locations, executing deliveries efficiently.

Product Delivery and Pickup

• Deliver and retrieve uniforms, linens, towels, mats, cleaning products, and other rental items.
• Confirm accurate delivery quantities for each customer, reviewing inventories and storage areas during each visit.
• Collect soiled goods and organize them securely in the vehicle.

Customer Service and Sales

• Secure electronic signatures for invoices and collect necessary payments.
• Foster consistent communication with key customer contacts, building rapport and adding value during each delivery.
• Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely.
• Consult with customers on additional product options, involving the manager for complex opportunities.
• Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products.

Post-Delivery Procedures, Reporting, and Professional Standards

• Unload and organize soiled goods upon return to the branch, ensuring a neat and orderly vehicle.
• Report any vehicle accidents, mechanical issues, or malfunctions promptly.
• Maintain the vehicle in a tidy manner and reconcile all delivery data accurately during the route settlement process.
• Demonstrate and develop competencies aligned with the role.
• Uphold company values of integrity, respect, responsibility, and trust steadfastly.

We are looking for individuals who have:

• A High School Diploma.
• A valid driver's license with a clean driving record (Driver's Abstract required).
• Experience in physically demanding roles with heavy lifting.
• Proven experience in customer service, sales, and delivery services.
• A track record of punctual work attendance.
• Customer-focused and detail-oriented attributes.
• Excellent communication and interpersonal skills.
• Lifting ability of 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs. This position requires bending, squatting, climbing, and reaching.

Compensation:

The hourly rate that Canadian Linen and Uniform Service reasonably expects to pay for this position is $23.98 - $30.76 per hour, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.

Schedule & Travel Requirements

4-day work week

10-hour shifts, 5:00 a.m. to 3:30 p.m.

Travel required: 2 days per week (Tuesday and Thursday) working out of town and away from home.