Territory Manager/Customer Service Manager

Canadian Linen; Toronto; On-site; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Job stability

Competitive pay

Benefits

Training

Mentoring

Promotions from within

Job summary

Canadian Linen on Norfinch Drive in Toronto, ON is seeking a Territory Manager/Customer Service Manager to supervise drivers on assigned routes and improve route productivity. The role blends customer service leadership with operational planning and safety policy implementation.

Ideal candidates have 2+ years in customer service or sales, 2+ years in management, and a Bachelor’s degree or equivalent experience. The position offers stability, training, and growth within a long‑standing company.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 2+ years in Customer Service, Account Management, Delivery Driving or Sales.
• 2+ years of management experience including training and development.
• Proficient with Microsoft Office applications.
• Clean driving record and valid driver's license.

Responsibilities

• Direct, supervise and manage drivers and routes.
• Develop strategies to optimize route productivity.
• Train new employees in equipment safety and driving Hazards.
• Provide supervision and problem solving for staff.
• Ride with drivers to detect errors in driving or servicing accounts.
• Address customer complaints and research causes.
• Assist in researching and designing routes.
• Implement safety policies and procedures.
• Maintain retention through communication and problem solving.
• Prepare management reports and presentations.

Skills

Customer service

Account management

Sales

Leadership

Microsoft Office

Education

Bachelor's degree

Tools

Outlook

Word

Excel

Job description

Territory Manager/Customer Service Manager

Canadian Linen Norfinch Drive Toronto ON (221), 75 Norfinch Drive, Toronto, Ontario, Canada

Job Description

Career opportunity

Canadian Linen and Uniform Services Company is looking for an experienced Route Manager/Customer Service Manager who will be responsible for the overall daily supervision of driver’s on assigned routes.
The ideal candidate will need to have prior experience in route supervision in a fast-paced environment.

What you’ll do:

• Direct, supervise and manage drivers and assigned routes;
• Develop strategies to optimize route productivity;
• Train new employees in use of equipment, safety and driving hazards;
• Provide employee supervision and problem solving;
• Ride with drivers to detect errors in driving the vehicle or servicing accounts;
• Direct research into causes of customer complaints;
• Assist in researching, analyzing, designing and implementing routes;
• Design and implement safety policies and procedures;
• Maintain employee and customer retention rate through active communication and problem-solving efforts;
• Create presentations and other management-level reports;
• Performs other duties as assigned or requested.

We are looking for individuals who have:

• Bachelor's degree is preferred but equivalent experience will be considered;
• Valid driver's license with clean driving record (we require a Driver’s abstract);
• 2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience;
• 2+ years of management experience (including training and development);
• Working knowledge of Microsoft Office (Outlook, Word and Excel);
• Ability to meet the physical requirements of the position (including the ability to lift up to 50 lbs. on a regular basis;
• Customer-focused and detailed oriented;
• Excellent communication and interpersonal skills;
• Excellent time management and problem-solving skills.

What’s in it for you:

• Job stability: Canadian Linen has been employing people for over 100 years in Canada
• Competitive pay rate
• Great benefits and employee assistance program
• Ongoing training and mentoring
• Great teammates and collaborative work environment
• Consistently growing company that promotes from within

Compensation : The salary rate that Canadian Linen and Uniform Service reasonably expects to pay for this position ranges from $70,000-$80,000 depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission.

Canadian Linen Norfinch Drive Toronto ON (221), 75 Norfinch Drive, Toronto, Ontario, Canada