Customer Service Manager/Route Manager

Canadian Linen & Uniform Service Co.; Ottawa; On-site; CAD 70,000 - 75,000; Full time

Job summary

Canadian Linen and Uniform Services Company is seeking an experienced Route Manager/Customer Service Manager to supervise drivers on assigned routes and oversee daily operations. The candidate should have prior route supervision experience in a fast-paced environment and a strong focus on safety, customer service, and team development.

Ideal candidates will hold a Bachelor's degree or equivalent experience, possess a valid driver's license with a clean record, and have 2+ years in Customer

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Valid driver's license with clean driving record and Driver's abstract.
• 2+ years in Customer Service, Account Management, Delivery Driving or Sales.
• 2+ years of management experience including training.
• Working knowledge of Microsoft Office.
• Ability to lift up to 50 lbs regularly.
• Customer-focused with detail orientation and strong communication.

Responsibilities

• Direct, supervise and manage drivers and routes.
• Develop strategies to optimize route productivity.
• Train new employees in equipment use, safety and hazards.
• Provide supervision and problem solving for staff.
• Ride with drivers to detect errors in driving or servicing accounts.
• Research causes of customer complaints and resolve issues.
• Assist in researching, designing and implementing routes.
• Design and implement safety policies and procedures.
• Maintain retention through communication and problem solving.
• Create presentations and management reports.
• Performs other duties as assigned.

Skills

Customer Service

Account Management

Delivery Driving

Sales

Management

Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Job Description

Posted Wednesday, July 29, 2026 at 4:00 AM

Career opportunity

Canadian Linen and Uniform Services Company is looking for an experienced Route Manager/Customer Service Manager who will be responsible for the overall daily supervision of driver's on assigned routes.
The ideal candidate will need to have prior experience in route supervision in a fast-paced environment.

What you'll do:

• Direct, supervise and manage drivers and assigned routes;
• Develop strategies to optimize route productivity;
• Train new employees in use of equipment, safety and driving hazards;
• Provide employee supervision and problem solving;
• Ride with drivers to detect errors in driving the vehicle or servicing accounts;
• Direct research into causes of customer complaints;
• Assist in researching, analyzing, designing and implementing routes;
• Design and implement safety policies and procedures;
• Maintain employee and customer retention rate through active communication and problem-solving efforts;
• Create presentations and other management-level reports;
• Performs other duties as assigned or requested.

We are looking for individuals who are:

• Bachelor's degree is preferred but equivalent experience will be considered;
• Valid driver's license with clean driving record (we require a Driver's abstract);
• 2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience;
• 2+ years of management experience (including training and development);
• Working knowledge of Microsoft Office (Outlook, Word and Excel);
• Ability to meet the physical requirements of the position (including the ability to lift up to 50 lbs. on a regular basis;
• Customer-focused and detailed oriented;
• Excellent communication and interpersonal skills;
• Excellent time management and problem-solving skills.

What's in it for you:

• Job stability: Canadian Linen has been employing people for over 100 years in Canada
• Competitive pay rate
• Great benefits and employee assistance program
• Ongoing training and mentoring
• Great teammates and collaborative work environment
• Consistently growing company that promotes from within

Compensation : The salary rate that Canadian Linen and Uniform Service reasonably expects to pay for this position ranges from $70,000-$75,000 depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission.