Customer Service Manager/Route Manager

Canadian-Linen-; Ottawa; On-site; CAD 70,000 - 75,000; Full time

Benefits offered by this job

Job stability

Great benefits

Training & mentoring

Collaborative work environment

Promotions from within

Job summary

Canadian Linen & Uniform Service Corp. is seeking an experienced Route Manager/Customer Service Manager to supervise drivers on assigned routes and optimize productivity. The ideal candidate will have prior route supervision experience in a fast-paced environment.

The role emphasizes training, problem solving, and effective communication, with a focus on safety and customer satisfaction. We offer competitive pay, benefits, and ongoing mentoring within a historic Canada-wide company.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Valid driver's license with clean driving record.
• 2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience.
• 2+ years of management experience (including training and development).
• Working knowledge of Microsoft Office (Outlook, Word and Excel).
• Ability to meet physical requirements (lift up to 50 lbs.).
• Customer-focused and detail oriented.
• Excellent communication and interpersonal skills.
• Excellent time management and problem-solving skills.

Responsibilities

• Direct, supervise and manage drivers and assigned routes.
• Develop strategies to optimize route productivity.
• Train new employees in use of equipment, safety and driving hazards.
• Provide employee supervision and problem solving.
• Ride with drivers to detect errors in driving the vehicle or servicing accounts.
• Direct research into causes of customer complaints.
• Assist in researching, analyzing and implementing routes.
• Design and implement safety policies and procedures.
• Maintain employee and customer retention rate through active communication.
• Create presentations and other management-level reports.
• Performs other duties as assigned or requested.

Skills

Customer Service

Account Management

Delivery Driving

Sales

Management

Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

Outlook

Word

Excel

Job description

Job Description

Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity .

Career opportunity

Canadian Linen and Uniform Services Company is looking for an experienced Route Manager/Customer Service Manager who will be responsible for the overall daily supervision of driver’s on assigned routes.
The ideal candidate will need to have prior experience in route supervision in a fast-paced environment.

What you’ll do:

• Direct, supervise and manage drivers and assigned routes;
• Develop strategies to optimize route productivity;
• Train new employees in use of equipment, safety and driving hazards;
• Provide employee supervision and problem solving;
• Ride with drivers to detect errors in driving the vehicle or servicing accounts;
• Direct research into causes of customer complaints;
• Assist in researching, analyzing, designing and implementing routes;
• Design and implement safety policies and procedures;
• Maintain employee and customer retention rate through active communication and problem-solving efforts;
• Create presentations and other management-level reports;
• Performs other duties as assigned or requested.

We are looking for individuals who are:

• Bachelor's degree is preferred but equivalent experience will be considered;
• Valid driver's license with clean driving record (we require a Driver’s abstract);
• 2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience;
• 2+ years of management experience (including training and development);
• Working knowledge of Microsoft Office (Outlook, Word and Excel);
• Ability to meet the physical requirements of the position (including the ability to lift up to 50 lbs. on a regular basis;
• Customer-focused and detailed oriented;
• Excellent communication and interpersonal skills;
• Excellent time management and problem-solving skills.

What’s in it for you:

• Job stability: Canadian Linen has been employing people for over 100 years in Canada
• Competitive pay rate
• Great benefits and employee assistance program
• Ongoing training and mentoring
• Great teammates and collaborative work environment
• Consistently growing company that promotes from within

Compensation

The salary rate that Canadian Linen and Uniform Service reasonably expects to pay for this position ranges from $70,000-$75,000 depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission.

We thank all candidates for their interest. However, only those selected for a telephone interview will be contacted.

Canadian Linen & Uniform Service Corp. is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Vestis Commitment to Equal Opportunity Employment

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation.

Reasonable Accommodations and the Online Application Process

Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at [e-mail].

Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.

Thank you for your interest in an employment opportunity with Vestis, Canadian Linen and Québec Linge.