Rooms Division Manager

JRoss Recruiters; Central Ontario; On-site; CAD 70,000 - 100,000; Full time

Job summary

A hospitality recruitment agency is searching for an experienced Rooms Division leader to implement operational strategies and enhance guest experiences. The role involves financial management, team development, and ensuring compliance with standards. Ideal candidates will have extensive experience in a full-service resort or hotel environment, alongside a proven track record in delivering elevated guest satisfaction and operational performance.

Benefits

Competitive compensation

Health and dental benefits

Performance-based incentives

Retirement savings matching

Generous vacation allotment

Discounts on accommodations

Qualifications

• Extensive Rooms Division leadership experience in a full-service resort or hotel environment.
• Strong financial acumen with proven success managing departmental budgets.
• Inspirational leadership style with commitment to coaching and mentoring.

Responsibilities

• Develop and implement departmental strategies aligned with property and brand goals.
• Drive profitability by overseeing departmental budgets and identifying revenue improvement opportunities.
• Ensure compliance with health, safety, labor, and regulatory standards.

Skills

Leadership

Financial acumen

Guest satisfaction

Operational management

Job description

Strategic Leadership: Develop, implement, and monitor departmental strategies aligned with property and brand goals. Translate these into clear operational plans and measurable performance indicators.

Financial Accountability: Drive profitability by overseeing departmental budgets, ensuring P&L accuracy, controlling costs, and identifying opportunities to improve revenue streams while maintaining quality standards.

Operational Excellence: Direct daily operations of Rooms Division departments (Housekeeping, Front Office, Guest Services, and potentially Spa or Concierge). Establish procedures to ensure efficiency, productivity, and adherence to brand standards.

Guest Experience: Consistently deliver and elevate service standards by anticipating guest needs, resolving concerns promptly, and fostering a culture of personalized hospitality. Ensure guest satisfaction scores exceed targets.

Talent Development: Recruit, train, mentor, and retain top talent across Rooms Division teams. Foster a culture of accountability, recognition, and career growth. Provide coaching to build confident and empowered leaders at all levels.

Collaboration: Work closely with Sales, Food & Beverage, Engineering, and other key departments to ensure seamless operations, special event execution, and a consistent luxury experience.

Compliance & Safety: Maintain strict adherence to health, safety, labor, and regulatory standards. Oversee housekeeping and front office procedures to ensure compliance with brand and legal requirements.

Innovation & Improvement: Continuously assess operations for opportunities to enhance efficiency, guest satisfaction, and team performance. Lead initiatives for process improvements and new service offerings.

Community & Brand Representation: Act as a visible ambassador for the property in the Muskoka region, strengthening the resort’s reputation with guests, partners, and the local community.

Requirements

Extensive Rooms Division leadership experience in a full-service resort or hotel environment.

Strong financial acumen with proven success managing departmental budgets and driving profitability.

Inspirational leadership style—hands-on, visible, and committed to coaching and mentoring.

A track record of delivering elevated guest satisfaction alongside operational performance.

Ability to adapt to a role that may be weighted heavily toward either housekeeping or front office operations.

Corporate Culture

Competitive compensation package aligned with senior hospitality leadership roles.

Comprehensive health and dental benefits.

Performance-based incentives and recognition programs.

Retirement savings and contribution matching.

Generous vacation allotment and lifestyle perks.

Discounts on accommodations, dining, spa services, and recreational activities.

Career development opportunities within a highly respected global brand.

The chance to live and work in Muskoka’s stunning cottage country, with year-round outdoor recreation at your doorstep.

Resume * please attach resume in MS-Word format More information

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Cover Letter please attach cover letter in MS-Word format More information

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