Retail Operations Lead: Customer Service & Team Growth

Dollarama; Amherstburg; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Company matched pension

Tailor-made training

Career development

Job summary

Dollarama in Canada is seeking an Assistant Store Manager to support daily operations and staff leadership. You will help with merchandising, stocking, and handling shipments while delivering outstanding customer service and resolving escalated issues.

Ideal candidates have at least two years of retail experience and two years in a supervisory role, with open availability across days, evenings, and weekends. A commitment to safety and team development is essential.

Qualifications

• Minimum two years of retail experience.
• At least two years in a supervisory or management role.
• Open availability including days, evenings, weekends.
• Strong leadership, communication, and decision-making skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assist the Store Manager with daily operations and staff management.
• Support merchandising, stocking, and receiving shipments.
• Provide excellent customer service and resolve escalated issues.
• Train, coach, and develop employees.

Skills

Leadership

Customer service

Communication

Decision-making

Multitasking

Job description

Dollarama in Canada is seeking an Assistant Store Manager to support daily operations and staff leadership. You will help with merchandising, stocking, and handling shipments while delivering outstanding customer service and resolving escalated issues.

Ideal candidates have at least two years of retail experience and two years in a supervisory role, with open availability across days, evenings, and weekends. A commitment to safety and team development is essential.