Retail Team Leader: Operations & Customer Experience

Dollarama; Kamloops; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Company matched pension plan

Tailor-made training and integration

Job summary

Dollarama in Kamloops is seeking an Assistant Team Leader to support the store management team in daily operations, staff coordination, and delivering excellent customer service. You will help ensure a safe, clean, and efficient store environment while handling tasks from shipments to cash management.

The role emphasizes leadership, multitasking, and strong communication as you contribute to a high-volume retail setting and participate in hiring and performance processes.

Qualifications

• Approximately one (1) year of relevant experience in the retail industry.
• At least one (1) year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
• Customer service-oriented.

Responsibilities

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: tracking breaks, time and attendance, and supporting hiring/performance reviews.

Job description

Dollarama in Kamloops is seeking an Assistant Team Leader to support the store management team in daily operations, staff coordination, and delivering excellent customer service. You will help ensure a safe, clean, and efficient store environment while handling tasks from shipments to cash management.

The role emphasizes leadership, multitasking, and strong communication as you contribute to a high-volume retail setting and participate in hiring and performance processes.