Retail Team Leader Assistant — Lead & Elevate Customer Experience

Dollarama; Northwestern Ontario; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Company matched pension plan

Tailor-made training and integration

Job summary

Dollarama in Canada is seeking an Assistant Team Leader to support the management team in running daily store operations and delivering excellent customer service.

You will assist with staff management, handle shipments, stock shelves, and maintain safety and cleanliness while ensuring smooth cash handling and opening/closing duties. This role offers growth within the company and a structured training program.

Qualifications

• Approximately one (1) year of relevant experience in the retail industry.
• At least one (1) year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
• Customer service-oriented.

Responsibilities

• Assisting the management team in operations and staff management.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: breaks, time and attendance, hiring and performance management.

Skills

Retail experience

Supervisory experience

Customer service

Leadership

Communication

Multitasking

Job description

Dollarama in Canada is seeking an Assistant Team Leader to support the management team in running daily store operations and delivering excellent customer service.

You will assist with staff management, handle shipments, stock shelves, and maintain safety and cleanliness while ensuring smooth cash handling and opening/closing duties. This role offers growth within the company and a structured training program.