Retail Team Lead - Customer Service & Operations

Dollarama; Mont-Laurier; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Pension plan

Tailor-made training

Job summary

Dollarama in Mont-Laurier, QC is seeking an Assistant Team Leader to support the management team in daily store operations, ensure excellent customer service, and maintain a well-organized environment.

You will help supervise staff, assist with opening/closing, safety and stock tasks, and participate in hiring and performance discussions. Flexible hours, strong communication, and leadership are essential.

Qualifications

• Approximately one year of relevant experience in retail.
• At least one year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Customer service-oriented.

Responsibilities

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: ensuring daily breaks, time and attendance are tracked and participating in hiring and performance management.

Skills

Retail supervision

Customer service

Communication

Leadership

Multitasking

Organizational skills

Job description

Dollarama in Mont-Laurier, QC is seeking an Assistant Team Leader to support the management team in daily store operations, ensure excellent customer service, and maintain a well-organized environment.

You will help supervise staff, assist with opening/closing, safety and stock tasks, and participate in hiring and performance discussions. Flexible hours, strong communication, and leadership are essential.