Retail Team Lead - Customer Service & Store Ops

Dollarama; Lethbridge; On-site; CAD 45,000 - 55,000; Full time

Job summary

Dollarama in Alberta is seeking an Assistant Team Leader to support daily store operations and assist the management team in delivering excellent customer service. You will help supervise staff, manage tasks, and ensure a safe, well-organized store environment.

The role involves assisting with shipments, stock placement, and cash handling, with duties including manager-on-duty tasks and participation in hiring and performance reviews. Growth within the company is encouraged.

Qualifications

• Approximately one year of relevant experience in retail.
• At least one year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.

Responsibilities

• Assist the management team in store operations and staff.
• Boxing and unboxing daily shipments.
• Stock daily products on shelves.
• Ensure store safety and cleanliness standards.
• Perform cash management and opening/closing duties.

Skills

Leadership

Customer service

Communication

Multitasking

Staff supervision

Time management

Job description

Dollarama in Alberta is seeking an Assistant Team Leader to support daily store operations and assist the management team in delivering excellent customer service. You will help supervise staff, manage tasks, and ensure a safe, well-organized store environment.

The role involves assisting with shipments, stock placement, and cash handling, with duties including manager-on-duty tasks and participation in hiring and performance reviews. Growth within the company is encouraged.