Retail Team Leader — Drive Sales & Service Excellence

Endcaps Inc.; London; On-site; CAD 50,000 - 65,000; Full time

Job summary

A retail company in Ontario is seeking an Assistant Store Manager to oversee and coordinate the activities of the retail sales team. The ideal candidate will have previous experience in retail or customer service, strong leadership qualities, and excellent communication skills. This role includes supervising staff, scheduling, training, and resolving customer complaints. Competitive salary offered.

Qualifications

• Previous experience in retail or customer service.
• Ability to thrive in a fast-paced environment.
• Excellent written and communication skills.
• Strong leadership qualities.

Responsibilities

• Supervise a team of retail sales workers.
• Adjust daily schedule for shift personnel to ensure optimal efficiency.
• Train and evaluate employees.
• Track monthly results and trends for business forecasting.
• Resolve escalated customer complaints.

Skills

Retail experience

Customer service skills

Leadership qualities

Communication skills

Job description

A retail company in Ontario is seeking an Assistant Store Manager to oversee and coordinate the activities of the retail sales team. The ideal candidate will have previous experience in retail or customer service, strong leadership qualities, and excellent communication skills. This role includes supervising staff, scheduling, training, and resolving customer complaints. Competitive salary offered.