Retail Team Leader Assistant – Ops & Customer Service

Dollarama; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation package

Company matched pension plan

Job summary

Dollarama is seeking an Assistant Team Leader to support the management team in daily retail store operations, ensuring top-notch customer service and a well-organized store environment.

Responsibilities include assisting with store operations, stocking shipments, and supervising staff, with opportunities to develop management skills in a fast-paced setting. This role offers competitive compensation and benefits, with full-time status after meeting weekly-hour requirements.

Qualifications

• 1 year of relevant experience in the retail industry.
• At least 1 year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
• Customer service-oriented.

Responsibilities

• Assist the management team in managing store operations and staff.
• Box and unbox daily shipments.
• Stock daily products on shelves.
• Climb ladders to reach all areas of the store.
• Provide excellent customer service and resolve issues.
• Ensure store safety and cleanliness standards are maintained.
• Perform cash management, store opening and closing duties as needed.
• Follow up on assigned tasks.
• Conduct manager-on-duty tasks including breaks, time and attendance, and supporting hiring and performance management.

Skills

Leadership

Customer service

Communication

Organization

Teamwork

Multitasking

Job description

Dollarama is seeking an Assistant Team Leader to support the management team in daily retail store operations, ensuring top-notch customer service and a well-organized store environment.

Responsibilities include assisting with store operations, stocking shipments, and supervising staff, with opportunities to develop management skills in a fast-paced setting. This role offers competitive compensation and benefits, with full-time status after meeting weekly-hour requirements.