Retail Team Lead — Customer Service & Store Ops

Dollarama; Espanola; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Pension plan

Job summary

Dollarama is seeking an Assistant Team Leader to support the management team in daily store operations, ensuring excellent customer service and an organized, efficient store environment.

You will assist with staffing, stock shipments, cash handling, and opening/closing duties, while participating in hiring and performance management. Flexible schedule and strong communication are essential for success.

Qualifications

• 1 year of retail experience
• At least 1 year in a supervisory role
• Flexible availability (day, evening, weekend)
• Excellent communication and interpersonal abilities
• Demonstrated leadership and organizational skills
• Ability to multitask in a fast-paced environment
• Customer service-oriented

Responsibilities

• Support management in daily store operations and staff supervision
• Box daily shipments and stock shelves
• Maintain store safety, cleanliness and organized environment
• Handle cash management and opening/closing duties
• Participate in hiring, training and performance management
• Perform manager-on-duty tasks and time/attendance tracking
• Follow up on assigned tasks

Skills

Leadership

Communication

Teamwork

Multitasking

Customer service

Job description

Dollarama is seeking an Assistant Team Leader to support the management team in daily store operations, ensuring excellent customer service and an organized, efficient store environment.

You will assist with staffing, stock shipments, cash handling, and opening/closing duties, while participating in hiring and performance management. Flexible schedule and strong communication are essential for success.