Retail Team Lead - Elevate Operations & Customer Experience

Dollarama; City of Spruce Grove; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Pension plan

Training program

Career development

Job summary

Dollarama is seeking an Assistant Team Leader to support management in daily retail store operations, deliver exceptional customer service, and maintain a well-organized store environment.

You will assist with overseeing staff, manage store openings/closings, handle shifts, and participate in hiring and performance processes, with opportunities to grow within the company. Flexibility to work day/evening/weekend is required.

Qualifications

• Approximately one year of relevant experience in the retail industry.
• At least one year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
• Customer service-oriented.

Responsibilities

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: breaks, time and attendance tracking, and hiring/performance processes.

Skills

Leadership

Communication

Teamwork

Customer service

Multitasking

Organizational skills

Job description

Dollarama is seeking an Assistant Team Leader to support management in daily retail store operations, deliver exceptional customer service, and maintain a well-organized store environment.

You will assist with overseeing staff, manage store openings/closings, handle shifts, and participate in hiring and performance processes, with opportunities to grow within the company. Flexibility to work day/evening/weekend is required.