Assistant Store Manager: Lead Ops, People & Service

Dollarama; La Tuque; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Pension plan

Training program

Career development

Full-time eligibility

Job summary

Dollarama is seeking an Assistant Store Manager to support daily retail operations and assist the Store Manager in achieving sales goals while ensuring outstanding customer service. The role includes staff coaching, merchandising, and maintaining store standards in a fast-paced environment.

This position emphasizes leadership, multitasking, and decision-making abilities, with opportunities for career development and a comprehensive benefits package.

Qualifications

• Minimum of two years of retail experience.
• At least two years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision-making skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assist the Store Manager with operations and staff management.
• Help with merchandising, stocking, and unpacking daily shipments.
• Provide exceptional customer service and resolve escalated issues.
• Train, coach, and develop employees.
• Perform cash management, store opening and closing duties as needed.
• Assign tasks to the team and ensure store safety and cleanliness.
• Conduct regular performance evaluations and provide feedback.
• Ensure adherence to company policies and safety standards.
• Maintain visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Retail experience

Supervisory experience

Job description

Dollarama is seeking an Assistant Store Manager to support daily retail operations and assist the Store Manager in achieving sales goals while ensuring outstanding customer service. The role includes staff coaching, merchandising, and maintaining store standards in a fast-paced environment.

This position emphasizes leadership, multitasking, and decision-making abilities, with opportunities for career development and a comprehensive benefits package.