Retail Team Lead — Customer Service & Store Ops

Dollarama; Oliver; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Company matched pension plan

Tailor-made training

Job summary

Dollarama in Oliver, BC is seeking an Assistant Team Leader to support the store operations and leadership team. You will assist in managing staff, oversee daily shipments, stock shelves, and ensure excellent customer service and safety standards.

The role emphasizes leadership, multitasking, and strong communication, with opportunities for growth through a tailored training program and a pension benefit for full-time staff.

Qualifications

• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
• Approximately one year of relevant experience in the retail industry.
• At least one year in a supervisory role.
• Flexible availability (day, evening, weekend).

Responsibilities

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: tracking breaks, time and attendance, and supporting hiring and performance management.

Skills

Communication

Interpersonal skills

Leadership

Organizational skills

Teamwork

Multitasking

Job description

Dollarama in Oliver, BC is seeking an Assistant Team Leader to support the store operations and leadership team. You will assist in managing staff, oversee daily shipments, stock shelves, and ensure excellent customer service and safety standards.

The role emphasizes leadership, multitasking, and strong communication, with opportunities for growth through a tailored training program and a pension benefit for full-time staff.