Retail Team Lead - Customer Service & Store Ops

Dollarama

Belleville

On-site

CAD 42,000 - 54,000

Full time

3 days ago

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Job summary

Dollarama in Ontario is seeking an Assistant Team Leader to support store operations, improve customer service, and help keep a well-organized retail environment. You will assist the management team in daily tasks and oversee frontline staff to ensure smooth operations.

The role requires about one year in retail, at least one year in a supervisory role, and flexible availability including weekends. Strong communication, leadership, and multitasking abilities are essential, with a

Qualifications

Approximately one (1) year of relevant experience in the retail industry.
At least one (1) year in a supervisory role.
Flexible availability (day, evening, weekend).
Excellent communication and interpersonal abilities.
Demonstrated leadership, organizational, and teamwork skills.
Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
Customer service-oriented.

Responsibilities

Assisting the management team in managing store operations and staff.
Boxing and unboxing daily shipments.
Stocking daily products on shelves.
Climbing ladders to reach all areas of the store.
Providing good customer service and resolving customer issues.
Ensuring store safety and cleanliness standards are maintained.
Performing cash management, store opening and closing duties as needed.
Following up on assigned tasks.
Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.