Retail Assistant Team Leader — Customer Ops & Growth

Dollarama; Port Alberni; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Pension plan

Training program

Career development

Job summary

Dollarama in Port Alberni is seeking an Assistant Team Leader to support store operations and the management team, ensuring top-notch customer service and an efficient store environment. The role involves supervising staff, managing daily tasks, handling shipments, restocking, and maintaining safety and cleanliness while contributing to a positive retail experience.

Experience of roughly one year in retail and supervisory exposure is preferred, with strong communication and organizational

Qualifications

• Approximately one year of relevant experience in the retail industry.
• At least one year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
• Customer service-oriented.

Responsibilities

• Assist the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: scheduling breaks, time and attendance, and assisting with hiring and performance management.

Skills

Leadership

Communication

Teamwork

Customer service

Organizational skills

Multitasking

Staff supervision

Tools

Point of Sale (POS)

Job description

Dollarama in Port Alberni is seeking an Assistant Team Leader to support store operations and the management team, ensuring top-notch customer service and an efficient store environment. The role involves supervising staff, managing daily tasks, handling shipments, restocking, and maintaining safety and cleanliness while contributing to a positive retail experience.

Experience of roughly one year in retail and supervisory exposure is preferred, with strong communication and organizational