Retail Team Leader — Operations & Customer Experience

Dollarama; Newmarket; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Company matched pension plan

Tailor-made training and integration

Job summary

Dollarama is seeking an Assistant Team Leader to support daily store operations and leadership within our Ontario location. You will help manage staff, assist with shipments, stock shelves, and ensure outstanding customer service while maintaining a safe, clean store environment.

The role requires approximately one year of retail experience with at least one year in a supervisory capacity, plus flexible availability.

Qualifications

• Approximately one year of relevant experience in the retail industry.
• At least one year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
• Customer service-oriented.

Responsibilities

• Assist the management team in managing store operations and staff.
• Box and unbox daily shipments and stock products on shelves.
• Maintain store safety and cleanliness standards; ensure cash handling and opening/closing duties as needed.
• Follow up on assigned tasks and support manager-on-duty in scheduling and performance management.
• Participate in hiring and performance management processes.

Skills

Supervisory experience

Customer service

Leadership

Communication

Multitasking

Education

High school diploma

Job description

Dollarama is seeking an Assistant Team Leader to support daily store operations and leadership within our Ontario location. You will help manage staff, assist with shipments, stock shelves, and ensure outstanding customer service while maintaining a safe, clean store environment.

The role requires approximately one year of retail experience with at least one year in a supervisory capacity, plus flexible availability.