Retail Team Lead - Operations & Customer Care

Dollarama; Calgary; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation package

Company matched pension plan

Tailor-made training program

Job summary

Dollarama in Calgary, Alberta is seeking an Assistant Team Leader to support the store management in daily operations, drive customer service, and maintain an organized, efficient retail environment.

You will assist with supervising staff, manage daily operations, handle shipments, stock shelves, and contribute to hiring and performance processes while ensuring a safe, high-quality shopping experience.

Qualifications

• Approximately one year of relevant experience in the retail industry.
• At least one year in a supervisory role.
• Flexible availability including day, evening, and weekend.
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational and teamwork skills.
• Ability to multitask, prioritize and work in a fast-paced, high-volume environment.
• Customer service-oriented.

Responsibilities

• Assist the management team in store operations and staff oversight.
• Box and unbox daily shipments.
• Stock products on shelves.
• Ensure store safety and cleanliness standards.
• Perform cash management and opening/closing duties.
• Lead manager-on-duty tasks including attendance and scheduling.
• Participate in hiring and performance management processes.
• Follow up on assigned tasks.

Skills

Retail experience

Supervisory experience

Customer service

Communication skills

Leadership

Multitasking

Time management

Job description

Dollarama in Calgary, Alberta is seeking an Assistant Team Leader to support the store management in daily operations, drive customer service, and maintain an organized, efficient retail environment.

You will assist with supervising staff, manage daily operations, handle shipments, stock shelves, and contribute to hiring and performance processes while ensuring a safe, high-quality shopping experience.