Retail Team Lead — Operations & Customer Experience

Dollarama; Cranbrook; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Company matched pension plan

Tailor-made training and integration

Job summary

Dollarama in Cranbrook, BC is seeking an Assistant Team Leader to support the management team in daily store operations, ensuring excellent customer service and a well-organized store.

You will assist with staff, stock, safety, and cash-handling while supervising shifts, tracking attendance, and helping hire and evaluate team members. This is a full-time role in a dynamic retail environment with growth opportunities.

Qualifications

• Approximately one year of relevant experience in the retail industry.
• At least one year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
• Customer service-oriented.

Responsibilities

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: monitoring breaks, time and attendance, and assisting in hiring and performance management.

Job description

Dollarama in Cranbrook, BC is seeking an Assistant Team Leader to support the management team in daily store operations, ensuring excellent customer service and a well-organized store.

You will assist with staff, stock, safety, and cash-handling while supervising shifts, tracking attendance, and helping hire and evaluate team members. This is a full-time role in a dynamic retail environment with growth opportunities.