Retail Team Lead: Operations & Customer Experience

Dollarama; Dawson Creek; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Company matched pension plan

Tailor-made training and integration

Job summary

Dollarama in Dawson Creek, Canada, is seeking an Assistant Team Leader to support the management team in daily store operations and staff oversight. You will ensure exceptional customer service, maintain a clean, safe, and organized environment, and participate in hiring and performance processes.

The role offers opportunities for professional growth within a dynamic, high-volume retail setting with competitive compensation and a company pension plan.

Qualifications

• Approximately one year of relevant experience in the retail industry.
• At least one year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
• Customer service-oriented.

Responsibilities

• Assist the management team in store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: breaks, time and attendance, and hiring/performance management.

Skills

Customer service

Leadership

Communication

Multitasking

Teamwork

Job description

Dollarama in Dawson Creek, Canada, is seeking an Assistant Team Leader to support the management team in daily store operations and staff oversight. You will ensure exceptional customer service, maintain a clean, safe, and organized environment, and participate in hiring and performance processes.

The role offers opportunities for professional growth within a dynamic, high-volume retail setting with competitive compensation and a company pension plan.