Retail Team Lead: Customer Ops & Service

Dollarama; Ponoka; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Pension plan

Training and integration program

Job summary

Dollarama is seeking an Assistant Team Leader in Ponoka, Alberta. You will support the management team in daily store operations and staff supervision, ensuring excellent customer service and a well-organized store environment.

The role requires about one year of retail experience and at least one year in a supervisory capacity, with flexible availability across days, evenings, and weekends. You will contribute to hiring, performance management, and maintaining safety and cleanliness standards.

Qualifications

• Approximately one year of relevant retail experience.
• At least one year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership and teamwork skills.

Responsibilities

• Assist the management team in store operations and staff.
• Box daily shipments and stock shelves.
• Ensure store safety and cleanliness standards.
• Perform cash handling, opening and closing duties.
• Participate in hiring and performance management processes.
• Lead manager-on-duty tasks and track breaks, time and attendance.

Skills

Customer service

Leadership

Communication

Organizational skills

Teamwork

Multitasking

Job description

Dollarama is seeking an Assistant Team Leader in Ponoka, Alberta. You will support the management team in daily store operations and staff supervision, ensuring excellent customer service and a well-organized store environment.

The role requires about one year of retail experience and at least one year in a supervisory capacity, with flexible availability across days, evenings, and weekends. You will contribute to hiring, performance management, and maintaining safety and cleanliness standards.