Retail Team Lead: Customer Experience & Operations

Dollarama; Huntsville; Sur place; CAD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Benefits package

Pension plan

Training program

Career development

Résumé du poste

Dollarama in Huntsville, Canada is seeking an Assistant Team Leader to support the store management in daily operations, ensure strong customer service, and maintain a well-organized sales floor. You will help supervise staff, assist with opening/closing duties, and promote a safe, clean shopping environment.

The role requires about one year in retail and at least one year in a supervisory capacity, with flexible schedule including days, evenings, and weekends.

Qualifications

• Approximately one year of relevant experience in the retail industry.
• At least one year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
• Customer service-oriented.

Responsabilités

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.

Connaissances

Customer service

Leadership

Communication

Teamwork

Time management

Description du poste

Dollarama in Huntsville, Canada is seeking an Assistant Team Leader to support the store management in daily operations, ensure strong customer service, and maintain a well-organized sales floor. You will help supervise staff, assist with opening/closing duties, and promote a safe, clean shopping environment.

The role requires about one year in retail and at least one year in a supervisory capacity, with flexible schedule including days, evenings, and weekends.