Retail Store Manager (LOA) - Lethbridge (Southgate)

Canna Cabana; Lethbridge; On-site; CAD 50,000 - 70,000; Full time

Job summary

A cannabis retail company in Lethbridge seeks a Retail Store Manager to oversee daily operations, staff management, and customer relations. Candidates should possess strong customer service skills and a valid SellSafe Certification, with a minimum of 5 years in a supervisory role. This full-time, permanent position offers substantial growth opportunities within the cannabis industry.

Benefits

Opportunity to work for a growing company in the cannabis industry

Significant growth and learning opportunities

Unlimited bonus earning potential

Qualifications

• Must have valid SellSafe Certification.
• Minimum of 5 years work experience in a supervisory role in a retail environment.
• 3+ years of work experience in a Managerial role.
• Basic office administration skills.

Responsibilities

• Greet and assist customers professionally.
• Ensure health and safety regulations are adhered to.
• Maintain adequate stock and handle inventory.
• Supervise staff and coordinate work effectively.

Skills

Customer service skills

Time management

Staff training and motivation

Conflict resolution

Communication skills

Education

High school diploma

College/CEGEP/vocational or technical training

Tools

Microsoft Office

Job description

The Retail Store Manager is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff management, customer satisfaction, neat product presentation, inventory management and carrying out seasonal changes and promotional activities.

Responsibilities

• Greet and assist customers in a manner that models exemplary conduct to other staff.
• Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
• Ensure that all health, safety and security regulations are adhered to and required standards are met.
• Maintain adequate stock through efficient inventory management.
• Take inventory as scheduled and provide inventory reports.
• Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
• Verify invoices against packaging slips and track all expenditures.
• Make sure that merchandise is always presented neatly and that items are priced correctly.
• Make sound business decisions when buying large quantities with volume based discounts.
• Provide management with required sales, staff and other assigned productivity reports.
• Hold staff accountable for cash box deficits.
• Balance sales, print and record receipts as well as track revenue daily.
• Make bank deposits daily and reconcile bank statements.
• Contribute, coordinate and execute the process of ordering and receiving cannabis and accessories
• Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours.
• All other duties as assigned.

Qualifications

• Must have valid SellSafe Certification
• Completion of high school and College/CEGEP/vocational or technical training.
• Minimum of 5 years work experience in a supervisory role in a retail environment.
• Minimum 3+ years of work experience in Managerial role in full capacity.
• Proven excellent customer service skills.
• Management experience preferred.
• Excellent time management and prioritizing skills.
• Demonstrated ability to train and motivate staff.
• Skills to monitor and assess staff performance.
• Basic office administration skills.
• High level of proficiency with Microsoft Office productivity suite. Strong teamwork skills.
• Able to effectively communicate both verbally and in writing.
• Strong customer service and troubleshooting skills.
• Politically and culturally sensitive.
• Able to plan and organize work effectively and ensure its completion.
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• Ability to learn and adapt to sales software quickly.
• Ability to work any shift based on business needs, Monday to Sunday.
• Ability to work nights, holidays and weekends and different location.
• Professional, responsive, and positive work attitude is essential. Meticulous records maintenance skills.

Job Types

Full-time, Permanent

Benefits

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning
• Unlimited bonus earning potential

SellSafe License is mandatory for working at any cannabis store. To get SellSafe license please visit - SellSafe Cannabis Staff Training | AGLC