Retail Store Lead — Operations, People & Growth

Dollarama; Cowansville; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Company matched pension

Tailor-made training and integration

Career development opportunities

Job summary

Dollarama in Canada is seeking an Assistant Store Manager to support the Store Manager in daily retail operations and help achieve sales goals. You will act as Manager on Duty in the store Manager’s absence, ensuring excellent customer service and smooth operations.

We offer a stimulating and diverse working environment with competitive compensation, benefits, and a company matched pension plan. Full-time status is earned after 25 hours per week for sixteen consecutive weeks.

Qualifications

• Minimum two years of retail experience.
• At least two years in a supervisory or management role.
• Open availability including days, evenings, and weekends.
• Strong leadership, communication, and decision‑making skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Commitment to store safety and customer satisfaction.

Responsibilities

• Assist Store Manager with operations and staff management.
• Help with merchandising, stocking and unpacking shipments.
• Provide exceptional customer service and resolve escalated issues.
• Train, coach, and develop employees.
• Perform cash management and opening/closing duties as needed.
• Assign tasks to the team and ensure store safety and cleanliness.
• Conduct regular performance evaluations and provide feedback.
• Ensure adherence to company policies and safety standards.
• Maintain visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Retail experience

Supervisory experience

Leadership

Customer service

Communication

Decision making

Multitasking

Job description

Dollarama in Canada is seeking an Assistant Store Manager to support the Store Manager in daily retail operations and help achieve sales goals. You will act as Manager on Duty in the store Manager’s absence, ensuring excellent customer service and smooth operations.

We offer a stimulating and diverse working environment with competitive compensation, benefits, and a company matched pension plan. Full-time status is earned after 25 hours per week for sixteen consecutive weeks.