Store Operations Lead - Customer Experience & Growth

Dollarama; Smiths Falls; On-site; CAD 42,000 - 63,000; Full time

Benefits offered by this job

Competitive compensation package

Company matched pension plan

Tailor‑made training and integration

Career development opportunities

Full‑time status after 25 hours/week

Job summary

Dollarama in Ontario is seeking an Assistant Store Manager to support the Store Manager in overseeing daily retail operations, drive customer satisfaction, and achieve sales goals. This role acts as Manager on Duty in the Store Manager’s absence.

You will assist with operations and staff management, merchandising, stocking, customer service, training, cash handling, opening/closing duties, and upholding safety standards.

Qualifications

• Minimum of two (2) years of retail experience.
• At least two (2) years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision‑making skills.
• Ability to multitask and prioritize in a fast‑paced environment.

Responsibilities

• Assisting the Store Manager with operations and staff management.
• Helping with merchandising, stocking, and unpacking daily shipments.
• Providing exceptional customer service and resolving escalated issues.
• Training, coaching, and developing employees.
• Performing cash management, store opening and closing duties as needed.
• Assigning tasks to the team and ensuring store safety and cleanliness.
• Conducting regular performance evaluations and providing feedback.
• Ensuring adherence to company policies and safety standards.
• Maintaining visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Leadership

Communication

Decision making

Multitasking

Job description

Dollarama in Ontario is seeking an Assistant Store Manager to support the Store Manager in overseeing daily retail operations, drive customer satisfaction, and achieve sales goals. This role acts as Manager on Duty in the Store Manager’s absence.

You will assist with operations and staff management, merchandising, stocking, customer service, training, cash handling, opening/closing duties, and upholding safety standards.