Retail Store Lead — Operations, Coaching & Service

Dollarama; Nicolet; On-site; CAD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Company matched pension plan

Tailor-made training and integration

Career development opportunities

Full-time status after 25 hours/week

Job summary

Dollarama in Nicolet, Canada, is seeking an Assistant Store Manager to support daily retail operations, drive sales, and ensure exceptional customer service. You will act as Manager on Duty in the Store Manager’s absence and help lead the team to greet customers, merchandise shelves, and manage transactions.

Ideal candidates have at least two years in retail with supervisory experience, strong communication and leadership skills, and open availability for day, evening, and weekend shifts.

Qualifications

• Minimum of two (2) years of retail experience.
• At least two (2) years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision-making skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assist Store Manager with operations and staff management.
• Help with merchandising, stocking, and unpacking daily shipments.
• Provide exceptional customer service and resolve escalated issues.
• Train, coach, and develop employees.
• Perform cash management, store opening and closing duties as needed.
• Assign tasks to the team and ensuring store safety and cleanliness.
• Conduct performance evaluations and provide feedback.
• Ensure adherence to company policies and safety standards.
• Maintain visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Staff management

Leadership

Customer service

Merchandising

Job description

Dollarama in Nicolet, Canada, is seeking an Assistant Store Manager to support daily retail operations, drive sales, and ensure exceptional customer service. You will act as Manager on Duty in the Store Manager’s absence and help lead the team to greet customers, merchandise shelves, and manage transactions.

Ideal candidates have at least two years in retail with supervisory experience, strong communication and leadership skills, and open availability for day, evening, and weekend shifts.