Retail Store Lead: Operations, Coaching & Customer Service

Dollarama; Merritt; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Company matched pension plan

Tailor-made training program

Career development opportunities

Job summary

Dollarama is seeking an Assistant Store Manager to support daily retail operations, drive sales, and ensure customer satisfaction in Merritt, Canada. This role acts as Manager on Duty during the Store Manager’s absence and leads a team to achieve targets.

The position requires at least two years of retail experience with supervisory responsibilities, strong leadership and communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum of two (2) years of retail experience.
• At least two (2) years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision-making skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assist the Store Manager with operations and staff management.
• Help with merchandising, stocking, and unpacking daily shipments.
• Provide exceptional customer service and resolve escalated issues.
• Train, coach, and develop employees.
• Perform cash management, store opening and closing duties as needed.
• Assign tasks to the team and ensure store safety and cleanliness.
• Conduct regular performance evaluations and provide feedback.
• Ensure adherence to company policies and safety standards.
• Maintain visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Retail experience

Supervisory experience

Leadership

Communication

Decision making

Multitasking

Customer service

Job description

Dollarama is seeking an Assistant Store Manager to support daily retail operations, drive sales, and ensure customer satisfaction in Merritt, Canada. This role acts as Manager on Duty during the Store Manager’s absence and leads a team to achieve targets.

The position requires at least two years of retail experience with supervisory responsibilities, strong leadership and communication skills, and the ability to multitask in a fast-paced environment.