Assistant Store Manager: Lead Operations & Team Growth

Dollarama; Town of St. Paul; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Company matched pension plan

Tailor-made training and integration

Career development opportunities

Job summary

Dollarama is seeking an Assistant Store Manager to support the Store Manager in daily retail operations, drive customer satisfaction, and help achieve sales goals. You will act as Manager on Duty in the Store Manager’s absence and lead a team on shift.

Ideal candidates bring at least two years of retail experience with supervisory responsibilities, strong leadership and communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum of two years of retail experience.
• At least two years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision-making skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assisting the Store Manager with operations and staff management.
• Helping with merchandising, stocking, and unpacking daily shipments.
• Providing exceptional customer service and resolving escalated issues.
• Training, coaching, and developing employees.
• Performing cash management, store opening and closing duties as needed.
• Assigning tasks to the team and ensuring store safety and cleanliness.
• Conducting regular performance evaluations and providing feedback.
• Ensuring adherence to company policies and safety standards.
• Maintaining visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Retail leadership

Customer service

Job description

Dollarama is seeking an Assistant Store Manager to support the Store Manager in daily retail operations, drive customer satisfaction, and help achieve sales goals. You will act as Manager on Duty in the Store Manager’s absence and lead a team on shift.

Ideal candidates bring at least two years of retail experience with supervisory responsibilities, strong leadership and communication skills, and the ability to multitask in a fast-paced environment.