Retail Security Guard - Victoria

Securiguard Services Ltd.; Victoria; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading security services provider in Victoria seeks a Retail Security Officer to enhance safety in the retail environment. You will be responsible for maintaining a visible presence, deterring theft, and providing excellent customer service. Candidates should have a valid BC Security Worker License and experience in retail or customer service is an asset. The job offers competitive hourly pay and employee perks such as paid training and health benefits.

Benefits

Paid Training

Extended Health Benefits

Discount Cineplex Movie Tickets

Flexible scheduling

Recognition Programs & Events

Qualifications

• Valid BC Security Worker License (BST) in good standing.
• Minimum of 6 months of retail, customer service, or security experience.
• Ability to stand and remain attentive during shifts of up to 8 hours.

Responsibilities

• Maintain a professional and visible presence to deter theft.
• Provide excellent customer service and assist with inquiries.
• Conduct proactive patrols of designated areas.
• Respond to incidents, disturbances, or emergencies.

Skills

Strong communication skills

Interpersonal skills

Calm under pressure

Observant

Dependable

Education

Valid BC Security Worker License (BST)

Job description

About Securiguard

At Securiguard, our purpose is simple: to make people feel safe. That commitment starts with fostering an environment where our employees feel supported, valued, and empowered. With a team of over 4,000 security and safety professionals across Canada, we are industry leaders in corporate security, retail, property management, industrial projects, aviation, marine, government, and resource sectors.

About The Role

As a Retail Security Officer with Securiguard, you'll be more than just a uniformed presence—you'll be a frontline ambassador of safety, customer service, and professionalism in the retail environment. This role is ideal for individuals who are approachable, dependable, and observant.

Retail Security Officers play a key role in creating a safe and welcoming shopping experience by focusing on visibility, proactive patrols, and customer support. Working closely with store management and Loss Prevention teams, you'll help prevent incidents before they occur and respond effectively when needed— all while representing both the client and Securiguard with integrity.

At Securiguard, we don't just fill positions—we empower our team members to take ownership, make meaningful contributions, and grow their careers in a company that values integrity, accountability, and continuous improvement.

What You Would Do

• Maintain a professional, highly visible presence to deter theft and unwanted behavior.
• Provide excellent customer service by greeting guests, assisting with inquiries, and offering reassurance.
• Conduct proactive patrols of sales floors, entrances/exits, and other designated areas.
• Respond promptly and professionally to incidents, disturbances, or emergencies.
• Observe and report suspicious activity in collaboration with store management and Loss Prevention.
• Act as a liaison between security and store operations on customer or safety concerns.
• Complete clear, accurate, and timely incident reports and daily activity logs.
• Promote a positive and safe environment for all staff and customers.

Job Requirements

• Valid BC Security Worker License (BST) in good standing.
• Strong communication and interpersonal skills with a customer-first approach.
• Ability to remain calm, professional, and approachable in all situations.
• Observant, proactive, and dependable in maintaining security standards.
• Minimum of 6 months of retail, customer service, or security experience an asset.
• Ability to collaborate with diverse teams in a fast-paced environment.
• Must be able to stand and remain attentive during shifts of up to 8 hours.

Employee Perks We Offer

• Paid Training
• Extended Health Benefits
• Discount Cineplex Movie Tickets
• Opportunities for flexible scheduling and overtime work
• Recognition Programs & Events

Who We Are

At Securiguard we believe in living and acting by our values: R.E.A.C.H. - Respect

• Empathy
• Accountability
• Courtesy
• Honesty.

We're in the business of making people feel safe. With proven expertise across Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Resource sectors—and the largest, highest accredited K-9 detection and screening division in Canada—we deliver security solutions coast-to-coast.

Diversity is at the heart of what helps us grow and adapt. By creating an inclusive environment where everyone has equal opportunities, we spark ideas that solve real-world challenges. This commitment has been recognized with awards like Canada's Most Admired Corporate Cultures (2021, 2024) and the Queen's University IRC Award for Best Learning & Development Strategy at the Canadian HR Awards.

Why Join Us?

Be part of a team that prioritizes people — because when employees thrive, everything else falls into place. Apply today to make a difference at Securiguard.

Salary: $21 - $21.01 per hour