Retail Representative

Purolator; Lethbridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading logistics provider in Lethbridge is seeking a full-time Customer Service Representative. The role involves delivering exceptional customer service, resolving inquiries, and collaborating with a team to ensure operational excellence. Candidates should have strong communication skills and some experience in customer service. A commitment to safety and adherence to company values is essential.

Qualifications

• 3-12 Months Customer Service Experience preferred.
• 3-12 Months Retail Experience preferred.
• 3-12 Months using technology / POS system Experience preferred.

Responsibilities

• Serve customers efficiently and courteously, both by phone and in person.
• Resolve customer complaints and inquiries.
• Collaborate with local management and drivers for excellent service.

Skills

Customer service orientation

Problem solving

Relationship building

Excellent communication skills

Ability to lift 70lbs

Job description

Location: Lethbridge depot 810 32 ST N Lethbridge AB T1H 5K5

Hours of work: Monday to Friday 08:00 am to 12:00 noon — 20 hours per week

Wage: $25.59 per hour

Its not a package. Its a promise.

As Canadas leading integrated freight package and logistics provider weve been helping promises get where they need to be for more than 60 years. How does the magic happen The journey starts with you . The places we go the elements we brave the promises we deliver its all possible because of our people. So whether youre looking to build new skills make an impact in your community or inspire your team we go there for you.

Description

Responsibilities

• Customer Service Orientation: Serving our customers in the most efficient and courteous manner on the telephone and in person; Up-selling and cross selling Corporate Products and Services
• Handling customer complaints and inquiries; Problem Solving
• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Collaborating with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
• Relationship Building
• Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
• Building a positive relationship with customers
• Building a positive relationship with key contacts, Vendors, building tenants, etc.
• Technology: Assisting customers with shipping details and account challenges
• Loading, scanning, logging and calling resolution freight
• Cash reconciliation including deposits, key control
• Communication

Additional Responsibilities

Qualifications and Experience

• Communicating in a positive manner with Head Office local management Drivers warehousing staff account managers and other Corporate partners orally and in writing; Listening to customers and key partners; Communicating to customers and key partners in a positive manner
• Personal Responsibility and Accountability
• Compliance to all Corporate Policies and Procedures (including uniforms)
• Adhering to all Safety Standards
• Being on time / attendance
• Living the Purolator Values
• Representing the Purolator Values to Customers and key partners and other duties as assigned by management
• Key Areas of Focus: Customer service orientation; Ability to problem solve
• Relationship building; Experience and adaptation to using technology
• Excellent communication skills
• Takes personal responsibility and accountability for actions and situations
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• 3-12 Months using technology / POS system Experience preferred
• Ability to lift 70lbs. / stand for 3 hour intervals; Professional communication skills: oral, written and listening
• Proven track record of personal responsibility and accountability, including attendance and uniform compliance; experience working in a team environment and independently a asset
• Experience working in an environment with safety standards an asset

Education

Experience

Skills

Posting Details

Working Conditions: Retail Center Environment; Warehouse Environment

Reports to: Manager Retail Regional

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal / Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process we will work with you to meet your needs.

At Purolator we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening the application process may involve the integration of human oversight with an automated AI solution (AI Tool) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages such as resume screening and skills assessments and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process please contact :

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values go to .

At Purolator every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live work and play.

Required Experience: Unclear Seniority

Key Skills

Cement Plant,Anti Money Laundering,Arabic Speaking,Credit Control,ABAP,Field Sales

Employment Type: Full-Time

Experience: years

Vacancy: 1