Assistant Team Leader - Retail Operations & Service

Dollarama; Fort Saskatchewan; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Company matched pension plan

Tailor-made training and integration

Job summary

Dollarama in Fort Saskatchewan, Canada, is seeking an Assistant Team Leader to support the management team in daily store operations and customer service excellence. The role involves supervising staff, assisting with hiring and performance management, and ensuring a safe, efficient store environment.

You will handle shipments, stocking, cash management, and daily opening/closing duties, while maintaining productivity in a fast-paced setting. Flexible hours and a focus on teamwork are essential.

Qualifications

• Approximately one year of relevant experience in the retail industry.
• At least one year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
• Customer service-oriented.

Responsibilities

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.

Skills

Leadership

Communication

Interpersonal skills

Teamwork

Multitasking

Customer service

Job description

Dollarama in Fort Saskatchewan, Canada, is seeking an Assistant Team Leader to support the management team in daily store operations and customer service excellence. The role involves supervising staff, assisting with hiring and performance management, and ensuring a safe, efficient store environment.

You will handle shipments, stocking, cash management, and daily opening/closing duties, while maintaining productivity in a fast-paced setting. Flexible hours and a focus on teamwork are essential.