Restaurant supervisor

FillaRole; Mill Bay; On-site; CAD 45,000 - 60,000; Full time

Job summary

A local restaurant in Mill Bay is seeking a Food Service Supervisor to oversee and coordinate staff activities. This role requires ensuring food quality standards, scheduling staff, and handling customer complaints. The ideal candidate has supervisory experience in a restaurant and excels in customer service, team leadership, and communication. Free meals during shifts and performance-based bonuses are offered, along with flexible scheduling to accommodate weekends and holidays.

Benefits

Free meals while working

Performance bonuses

Qualifications

• 1 year of experience as a supervisor or several years working in restaurants.
• Punctual and detail-oriented.
• Ability to lead and motivate a team.

Responsibilities

• Supervise, coordinate and schedule activities of staff preparing food.
• Maintain records of stock, sales, and wastage.
• Ensure food meets quality control standards.

Skills

Supervisory experience

Customer service skills

Attention to detail

Team leadership

Honesty and transparency

Job description

Job Duties

• Supervise, coordinate and schedule activities of staff who prepare, portion and serve food as well as clean.
• Prepare food order summaries for guests according to requests and customer needs.
• Establish work schedules and ensure procedures are followed.
• Supervise a department as the head when management is away as needed.
• Maintain records of stock, sales and wastage using first‑in‑first‑out.
• Train staff in job duties, sanitation and safety procedures to ensure standards are met.
• Ensure that food and service meet quality control standards and guests have a great experience.
• Participate in the selection of food service staff and assist in their development through training.
• Deal with customer complaints and issues; if not resolvable, escalate to management.

Job Requirements

• 1 year of experience as a supervisor or several years working in restaurants.
• Punctual.
• Attention to detail.
• Great customer service skills.
• Ability to lead a team and motivate staff.
• Work independently and as part of a team.
• Honest and transparent communication.
• Availability for work splits, evenings, weekends, mornings and holidays as required.
• Free meals while working.
• Bonuses based on performance.