Restaurant Supervisor

JB Ajax Durham Centre; Ajax; On-site; CAD 40,000 - 50,000; Full time

Job summary

A prominent restaurant establishment in Ajax, Ontario, seeks a Restaurant Supervisor to assist in managing restaurant operations to achieve business goals. The ideal candidate will supervise the shift team, ensure a high level of customer service, manage cost and inventory, and implement sales programs. A high school diploma and at least 6 months of experience in a similar role are required. The position involves multi-tasking in a fast-paced environment with a focus on maintaining quality and customer satisfaction.

Qualifications

• At least 6 months experience in a quick-service restaurant or similar role.
• Food Safety Certification (ServSafe) is required.
• Must be able to stand/walk for most of the shift.

Responsibilities

• Assist the Restaurant Manager in achieving business goals.
• Ensure highest levels of customer service during shifts.
• Implement cost management and sales programs.

Skills

Shift Management

Customer Feedback Management

Profitability Management

Sales Information Management

Local Store Marketing

Education

High School Diploma

Tools

MS Applications (Word, Excel, Powerpoint)

Oracle

PosNet

Job description

Job Summary

The Restaurant Supervisor assists the Restaurant Manager and restaurant team in the achievement of the Restaurant Business Goals through effective implementation of specific operations support activities in the following areas, as assigned:

• Implement assigned Product/Service Quality and/or Cleanliness & Sanitation (C&S) Program.
• Implement assigned Crew Management activity.
• Implement assigned cost management activity.
• Manage operations of assigned Packaged Program (if any).

Essential Functions

Sales Target Achievement

• Ensure achievement of shift sales target:
  • Implement sales program during shift.
  • Implement feedback and suggestion system from sales building to evaluation during shift.
  • Conduct customer surveys and continuously interact with customers during shifts.
  • Update information on competition products, services, and activities that will affect restaurant sales performance.
  • Implement proper restaurant merchandising.
  • Implement community relations activities.
• Manage operations of assigned Packaged Program (if applicable).

FSC Target Achievement

• Effective implementation of Restaurant Operations Support activities in the areas of:
  • Food, Service, and Cleanliness (FSC)
• Product Quality Program
• Service Quality Program
• Sanitation & Pest Control program
• Prepare and update the following:
  • Production Control Guide
  • Supplies/Station Guide
  • Master Cleaning Schedule
  • Repairs & Maintenance Schedule
• Lead/manage service crew to achieve the highest product quality and supplies availability levels and ensure that product is always available during the assigned shift.
• Attend to customer feedback and complaints during shift. Ensure the highest level of customer service during shift.
• Implement speed of service programs (turnaround time; table turnover during peak; attention to pending orders).
• Manage shift and implement floor control standards consistently:
  • Supervise opening, mid, and/or closing activities procedures.
  • Implement cleaning activities (including opening and closing).
  • Implement manpower schedule.

Profit Target Achievement

• Implement cost management activities, standards, and procedures during shifts.
• Implement plans on Food Cost and Paper Cost (FCPC) program/initiative/project.
• Manage the optimum level of inventory during shifts as well as minimized usage levels.
• Implement crew schedule and monitor manhours usage and sales per man-hour levels; manage crew productivity by implementing crew schedule during shift and monitoring manhours usage and SPMH levels.
• Keep track of repairs, maintenance, and utility costs during shifts. Implement management measures, documentation, and guidelines.

People Management & Development

• Organize, lead and manage restaurant team during shift.
• Develop and implement the game plan, tasks, activities, and schedules during shifts.
• Build and monitor competency level of the crew through Crew Training System implementation.
• Train, certify crew, crew trainers, and crew trainees.
  • Assist in Crew Assessments, performance appraisal documentation, and submission.
  • Conduct crew meetings.
• Monitor consistent implementation of Code of Conduct (Employee Handbook) and all HR and Legal requirements and procedures.
• Manage effective management-crew communication, feedback, coaching, and discipline during shift.

Operational Administration

• Manage supplies (food & paper) requisition, issuance, and inventory.
• Implement standard procedures and control systems to ensure restaurant safety and security program.
• Document feedback and conduct follow‑through and corrective actions, when necessary.
• Check, monitor, and give feedback on compliance to required restaurant permits and licenses.
• Implement scheduled restaurant preventive maintenance by giving feedback on supplier’s service and/or implementation of equipment checklist.
• Manage office organization and orderliness during shift.
• Manage and implement crisis prevention programs and processes.
• Monitor timely completion, the accuracy of required reports, and prompt submission.

Non‑Essential Functions

1. Perform other assignments from time to time as directed by management.
2. Prepare periodic status reports related to restaurant operations and/or technical services/support to Restaurant Manager and other reports that may be required by management.
3. Perform administrative duties as necessary (making copies, filing, etc.).
4. Prepare individual performance plans, objectives, goals, strategies, and measures (OGSM).
5. Prepare management reports, restaurant reports/requirements as required.

Job Specifications

Education

At least a High School graduate.

Experience

At least 6 months experience as a Team/Crew Leader/Trainer in a quick‑service restaurant, any food service or retail operations, and/or equivalent combination of education & experience from which comparable knowledge, skills & abilities have been achieved.

Bona Fide Occupational Qualifications (BFQs)

• Basic Operations Training Program

Required Training, License & Certification

• Food Safety Certification (ServSafe)

Essential Skills and Traits

• Technical Competencies
  • Shift Management
  • FSC Management
  • Customer Feedback Management
  • Profitability Management and Financial Analysis (FC/PC/Labor Cost)
  • Sales Information Management
  • Local Store Marketing
• Core Competencies: C.A.M.P. requirements
  • C - Creating the Business
  • A - Advancing Personal Excellence
  • M - Managing the Business
  • P - Promoting People Processes
• Essential Traits (as assessed using HR tool)
  • Takes Initiative
  • Persistent
  • Wants Challenge
  • Analytical
  • Balance of Authoritative and Collaborative
  • Effective Enforcing
  • Enlists Cooperation
  • Finance/Business
  • Numerical
  • Wants to Lead
• Behavioral Attributes (live the core values of the organization)
  • Customer Focus
  • Excellence
  • Teamwork
  • Humility to listen and learn
  • Honesty and Integrity
  • Spirit of Family and Fun
  • Respect for Individual
  • Frugality

Non‑Essential Duties and Responsibilities

• Perform administrative duties as necessary (making copies, filing, etc.).
• Prepare individual objectives, goals, strategies, and measures (OGSM).
• Prepare restaurant reports/requirements.

Other Qualifications

• Computer Literacy: Proficient in MS Applications (Word, Excel, Powerpoint), Oracle, and PosNet.

Physical Effort / Requirements

• Stand/walk for the majority of the scheduled shift.
• Lift, reach, pull, push, grasp and use hands frequently.
• Bend and/or squat down for the majority of the scheduled shift.
• Climb, stoop and/or kneel rarely.
• Lift up to 50 pounds occasionally.
• Good vision to read/compose email, reports and use the computer; proactive to customers’ needs.
• Good hearing and speaking to receive instructions and communicate with employees and customers.
• Be required to work irregular hours, varying shift schedules.

Work Environment

• Kitchen equipment
• Hot and cold temperatures and a wet work area.
• Cleaning chemicals
• Possible cuts and burns.
• Moderate noise level in the work environment.
• Wet and slippery floors.
• Tensions and pressures may arise in meeting deadlines and goals.

This job description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties, responsibilities may differ from the job description, and the other duties as assigned, may be part of the job.

If the position requires a college/university degree, it must have been issued by an accredited institution. Any degree issued by an institution outside the United States must include documentation validating the equivalency of the degree to the same degree in the United States to be considered acceptable for this company’s purposes.

Reasonable accommodation for people with disabilities may be requested by calling the hiring location.

This company is an Equal Opportunity Employer.