Restaurant Operations Lead - Fast-Paced, Customer-Focused

Tim Hortons Québec; Edmonton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffee and fast-food establishment is looking for a candidate in Edmonton to oversee daily operations, implement services, and ensure customer satisfaction. Responsibilities include conducting performance reviews and maintaining safety regulations. Candidates should have 2–3 years of experience and a college education. This role requires excellent communication skills and the ability to work in a fast-paced environment. The position offers a permanent contract with 32 weekly hours.

Qualifications

• Education at College or CEGEP level is required.
• Experience of 2 years to less than 3 years in a relevant field.

Responsibilities

• Determine type of services to be offered and implement operational procedures.
• Conduct performance reviews.
• Ensure health and safety regulations are followed.
• Address customers' complaints or concerns.
• Plan, organize, direct, control and evaluate daily operations.

Skills

Client focus

Excellent written communication

Team player

Education

College/CEGEP

Job description

A leading coffee and fast-food establishment is looking for a candidate in Edmonton to oversee daily operations, implement services, and ensure customer satisfaction. Responsibilities include conducting performance reviews and maintaining safety regulations. Candidates should have 2–3 years of experience and a college education. This role requires excellent communication skills and the ability to work in a fast-paced environment. The position offers a permanent contract with 32 weekly hours.