restaurant manager

Popeyes Louisiana Kitchen; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A well-known fast-food chain in Toronto is looking for an Operations Manager to oversee daily operations, ensure customer satisfaction, and manage a team of 11-15 employees. Ideal candidates should possess a diploma and relevant experience with strong leadership and operational skills. The position requires a dedication to maintaining health and safety standards in a fast-paced environment with distinct challenges.

Qualifications

• 1-2 years of experience in a similar role.
• Ability to work in a fast-paced environment and under pressure.
• Strong attention to detail.

Responsibilities

• Determine services to be offered and implement procedures.
• Balance cash and complete cash reports.
• Conduct performance reviews for team members.

Skills

Customer service

Conflict resolution

Operational procedures

Inventory management

Education

College, CEGEP or equivalent diploma

Tools

MS Windows

Point of sale system

Job description

Education

• Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience : 1 year to less than 2 years
• or equivalent experience

Work setting

• Urban area
• Willing to relocate

Tasks

• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate with clients for catering or use of facilities
• Participate in marketing plans and implementation
• Leading / instructing individuals
• Address customers' complaints or concerns
• Provide customer service
• Plan, organize, direct, control and evaluate daily operations

Supervision

• 11-15 people

Computer and technology knowledge

• MS Windows
• Point of sale system

Transportation / travel information

• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Physically demanding
• Attention to detail
• Combination of sitting, standing, walking
• Work Term : Permanent
• Work Language : English
• Hours : 40 hours per week