Responsable Service Client et Opérations Caisses

Walmart; Lachute; On-site; CAD 42,000 - 64,000; Full time

Job summary

Walmart Canada in Lachute is seeking a Customer Service Manager to lead front-end operations, drive exceptional service, and support a positive shopping experience while ensuring compliance with company standards across the store floor.

We value leadership, coaching of associates, and effective cash handling supervision, with flexible shifts including evenings and weekends to meet store needs. This role anchors customer trust and operational excellence.

Qualifications

• Experience in front-end retail operations and cashier supervision.
• Strong customer service orientation and conflict resolution.
• Ability to lead a team and manage scheduling.

Responsibilities

• Lead front-end operations to deliver excellent service.
• Ensure compliance with store programs and standards.
• Supervise cash handling and register accuracy.
• Train associates on systems and procedures.
• Coordinate shifts and support peripheral checkout areas.

Skills

Customer service

Leadership

Operations management

Safety procedures

Team training

POS systems

Loss prevention systems

Tools

POS systems

Loss prevention systems

Job description

Walmart Canada in Lachute is seeking a Customer Service Manager to lead front-end operations, drive exceptional service, and support a positive shopping experience while ensuring compliance with company standards across the store floor.

We value leadership, coaching of associates, and effective cash handling supervision, with flexible shifts including evenings and weekends to meet store needs. This role anchors customer trust and operational excellence.