Front-End Leader: Elevate Customer Experience & Operations

Walmar; Merritt; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Energetic environment

Career growth opportunities

Meaningful impact

Appreciation for your efforts

Job summary

Walmart Canada in Merritt, BC is seeking a Customer Service Manager to lead front-end operations, deliver exceptional customer service, and drive loyalty. You will ensure safe, efficient checkout processes, training, and adherence to company programs.

This role requires flexibility for evenings, weekends, and holidays. Responsibilities include supervising cash handling, supporting loss prevention, and coordinating store-wide customer service initiatives.

Qualifications

• Leadership experience in a front-end retail setting.
• Customer-facing experience with a focus on service quality.
• Familiarity with cash handling and register procedures.
• Knowledge of loss prevention basics and security protocols.

Responsibilities

• Oversees front-end operations to ensure proper staffing and customer flow.
• Trains associates on systems, procedures, and company programs.
• Manages cash handling, audits, and register accuracy.
• Promotes Walmart programs and discounts while supporting loss prevention.

Skills

Leadership

Customer service

Cash handling

Loss prevention

Training

Communication

Tools

EAS systems

POS terminals

Register controls

Job description

Walmart Canada in Merritt, BC is seeking a Customer Service Manager to lead front-end operations, deliver exceptional customer service, and drive loyalty. You will ensure safe, efficient checkout processes, training, and adherence to company programs.

This role requires flexibility for evenings, weekends, and holidays. Responsibilities include supervising cash handling, supporting loss prevention, and coordinating store-wide customer service initiatives.