Customer Service Manager — Front-End Leader & Growth

Walmart Canada Corp; Canada; Hybrid; CAD 21,000 - 30,000; Full time

Job summary

Walmart Canada Corp in Georgetown, ON is seeking a Customer Service Manager to lead front-end operations, deliver exceptional service, and uphold store standards. You will drive customer loyalty and support a positive shopping experience for guests.

This role requires strong leadership, safety focus, and the ability to train associates on procedures, cash handling, and loss prevention. Manage shifts, coordinate coverage, and promote Walmart programs to customers and associates.

Responsibilities

• Safety, Security, and Emergency Readiness: Ensures safe work practices and emergency procedures are followed; proper lifting techniques; maintain clean areas; manage down registers; respond to codes; support theft prevention and evacuation.
• Customer and Associate Support: Handles customer and associate concerns professionally to resolve issues and maintain a positive front-end experience.
• Front End Coverage and Operations: Monitors Front End operations to ensure associate coverage, coordinates breaks, and supports outlying registers.
• Associate Training and Development: Trains associates on systems and procedures, scanning accuracy, productivity standards, and safety requirements.
• Transaction Oversight and Compliance: Oversees purchases, returns, exchanges; provides approvals; ensures processes follow guidelines.
• EAS and Loss Prevention Support: Ensures EAS systems function properly and logs are completed.
• Cash Management and Register Controls: Prepares registers for opening/closing; assists cashiers; maintains cash levels; completes audits.
• Promote Company Programs and Initiatives: Oversees and promotes programs like credit services, protection plans, charity initiatives, and discounts.
• Flexibility (Availability/Work Schedule): Be open to evenings, weekends, holidays based on business needs.
• Physical Demands: Standing, bending, lifting up to 50 lbs occasionally.
• WHY YOU'LL ENJOY WORKING HERE: Energetic environment; appreciation; career growth; meaningful impact.

Job description

Walmart Canada Corp in Georgetown, ON is seeking a Customer Service Manager to lead front-end operations, deliver exceptional service, and uphold store standards. You will drive customer loyalty and support a positive shopping experience for guests.

This role requires strong leadership, safety focus, and the ability to train associates on procedures, cash handling, and loss prevention. Manage shifts, coordinate coverage, and promote Walmart programs to customers and associates.