Customer Service Manager (Gérant du Service à la Clientèle)

Walmart Canada; Victoriaville; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Stock Options

Comprehensive Benefits (hours/status)

Life Insurance (hours/status)

Paid Time Off (hours/status)

Live Better U program

Store Discount

EQ Health

Deferred Profit Sharing

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front end operations, delivering exceptional service and supporting a positive shopping experience. You will drive loyalty by guiding associates, training on systems, and upholding safety and loss prevention measures.

This role requires supervising checkout coverage, handling cash operations, and promoting Walmart programs while adapting to evening, weekend, and holiday shifts as needed.

Qualifications

• Experience leading front-end operations in a retail environment.
• Strong customer service orientation and conflict resolution skills.
• Ability to train and develop associates on procedures and safety requirements.

Responsibilities

• Supervise checkout area operations to maintain adequate associate coverage and smooth customer flow.
• Manage cash operations including tills, cash handling accuracy, and daily opening/closing.
• Train associates on company systems, scan accuracy, and productivity standards.
• Handle customer and associate concerns professionally and resolve issues to ensure a positive checkout experience.
• Supervise purchases, returns, exchanges and ensure compliance with company guidelines.
• Ensure proper functioning of EAS systems and demagnetization processes, logs updated.

Skills

Leadership

Customer Service

Team Management

Tools

POS systems

Job description

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast-paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty.

Responsibilities

• Supervise checkout area operations to maintain sufficient associate coverage and ensure smooth customer flow
• Manage cash operations including preparing tills for daily opening and closing, maintaining accurate cash and float amounts, and verifying till accuracy
• Train associates on company systems and procedures including scan accuracy, productivity standards, company programs, discount programs, EAS processes, and safety requirements
• Handle customer and associate concerns professionally, providing guidance, advice, and support to resolve issues and ensure a positive checkout experience
• Supervise purchases, returns, and exchanges, provide required authorizations, assist with error corrections, and verify compliance with company guidelines
• Ensure proper functioning of Electronic Article Surveillance (EAS) systems by verifying cashiers properly demagnetize items, greeting associates manage alarms appropriately, and demagnetization failure logs are accurately completed
• Promote company programs and initiatives including credit card services, Walmart Protection Plans, charitable projects, and associate/customer discount programs
• Ensure safe work practices and emergency procedures are followed at all times including proper lifting techniques, maintaining clean work areas, managing till failures, handling emergency codes, and supporting loss prevention and evacuation procedures
• Work flexible shifts including evenings, weekends, and holidays as required by business needs

Physical Requirements

• Ability to stand for extended periods, bend, and lift merchandise, equipment, or supplies weighing up to 9 kg (20 lbs) and occasionally up to 23 kg (50 lbs)
• Perform repetitive tasks such as restocking, zoning, and product organization with attention to detail and consistency

Why Work Here

• Dynamic work environment where every day brings new challenges
• Recognition of your contributions
• Career advancement opportunities
• Meaningful impact by helping customers save money and live better

Benefits

• Stock Options
• Comprehensive Benefits (based on hours or employment status)
• Life Insurance (based on hours or employment status)
• Paid Time Off (based on hours or employment status)
• Live Better U program
• Store Discount
• EQ Health
• Deferred Profit Sharing