Gérant Service Clientèle — Leadership & Impact

Wal-Mart Canada Corp; Granby; On-site; CAD 22,000 - 32,000; Full time

Job summary

Walmart Canada Corp in Granby, QC, seeks a Customer Service Manager to lead front-end operations, deliver a positive shopping experience, and drive customer loyalty. You will supervise cash handling, ensure safety and compliance, and coach associates on systems and programs to improve service quality and efficiency.

The role offers a dynamic work environment with opportunities to influence store performance and guest satisfaction.

Qualifications

• Experience leading customer service in a retail environment.
• Ability to supervise front-end operations and cash-handling.
• Strong communication and team leadership skills.

Responsibilities

• Security, safety, and emergency preparedness.
• Ensure safe work practices and emergency procedures are followed.
• Support customers and associates with guidance and assistance.
• Cover and operate the front-end area to maintain adequate staffing.
• Train associates on systems, productivity standards, and safety requirements.
• Supervise purchases, returns, exchanges, and ensure process compliance.
• Oversee POS security and loss prevention measures, verify shrinkage records.
• Prepare and reconcile cash drawers; manage cash controls and openings/closings.
• Promote company programs and initiatives, including credit services and discounts.

Job description

Walmart Canada Corp in Granby, QC, seeks a Customer Service Manager to lead front-end operations, deliver a positive shopping experience, and drive customer loyalty. You will supervise cash handling, ensure safety and compliance, and coach associates on systems and programs to improve service quality and efficiency.

The role offers a dynamic work environment with opportunities to influence store performance and guest satisfaction.