Remote Technical Support Specialist - SaaS Cash Solutions

Software International; Toronto; Hybrid; CAD 64,000 - 79,000; Full time

Job summary

A leading technology service provider is seeking a Technical Customer Support Specialist for a remote position. The ideal candidate will deliver exceptional customer service and support for a SaaS platform, particularly for cash processing operations. Fluency in English and Spanish is required. This full-time role offers a competitive salary between $70,000 - $85,000 AUD, along with benefits including paid vacation and sick days.

Benefits

3 weeks paid vacation

Stat holidays

Sick days

Qualifications

• Prior experience in cash processing or cash-in-transit industries is a strong asset.
• Excellent verbal and written communication skills.
• Tech-savvy and comfortable with SaaS platforms.

Responsibilities

• Lead onboarding processes for new clients.
• Respond to customer inquiries and resolve technical issues.
• Collaborate with cross-functional teams to improve customer experience.

Skills

Customer service excellence

Problem-solving

Fluent in English and Spanish

Job description

A leading technology service provider is seeking a Technical Customer Support Specialist for a remote position. The ideal candidate will deliver exceptional customer service and support for a SaaS platform, particularly for cash processing operations. Fluency in English and Spanish is required. This full-time role offers a competitive salary between $70,000 - $85,000 AUD, along with benefits including paid vacation and sick days.